Faq

❓ Frequently Asked Questions (FAQ)

🔹 1.

Is Kardion an official Labubu store?

Yes! Kardion is officially authorized to sell Labubu products worldwide. We are the global distributor and also hold exclusive rights to Labubu merchandise, clothing, and accessories.

🔹 2.

Do you ship internationally?

Absolutely. We offer fast and reliable worldwide shipping from our regional warehouses. Shipping times and rates may vary depending on your location.

🔹 3.

How long does delivery take?

Asia: 5–8 business days
Europe / USA: 7–12 business days
Middle East & Others: 7–14 business days

(Please note: Customs clearance may affect delivery time in some regions.)

🔹 4.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can track it through our website or the courier’s website directly.

🔹 5.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay. More local options may be available depending on your region.

🔹 6.

Can I return or exchange a product?

Yes. We offer a 7-day return policy from the date of delivery for unused, unopened items. Please refer to our Return Policy for full details.

🔹 7.

Are all Labubu products authentic?

Yes. All products sold on Kardion are 100% authentic and officially licensed, with tags or packaging to prove authenticity.

🔹 8.

Do you offer wholesale or reseller partnerships?

Yes. Please email us at business@kardionshop.com for wholesale inquiries or to become an official retail partner.

🔹 9.

I received a damaged item. What should I do?

We’re sorry! Please contact support@kardionshop.com within 3 days of receiving the item and attach clear photos. We’ll assist you promptly.

🔹 10.

Can I visit a Kardion store in person?

Yes. We have physical stores in:

Tokyo
Shanghai
Kuala Lumpur
Dubai
Los Angeles

(Visit our Store Locator for more details.)

🔗 Need more help?

Contact our support team via the Contact Us page — we’re always happy to help!